"Recently, I’ve had the pleasure of collaborating with Symbiotic Consulting Group (SCG) to perform a SWOT analysis and develop a holistic customer relationship management and IT strategy across an enterprise with over $10 billion in revenues, extending its leadership as the world's largest independent distributor of Toyota and Scion and volume Lexus dealership. Additionally, SCG, created innovative solutions for SharePoint workflows and optimized business processes at a Fortune 100 company. Through SCG’s extensive SharePoint experience, SCG advised on solutions that simplified SharePoint user interfaces while maintaining data integrity and enhancing business processes. To say SCG delivered is an understatement. SCG’s consulting team as “SharePoint Simplicity Advisors,” exceeded expectations, going above and beyond by dedicating weekends and evenings that resulted in successful system implementation within rigorous deadlines. Further, the SCG team took the extra initiative in providing training that enhanced our technology understanding and gave us clear insights of the strategic thought processes of SCG’s recommendations."

"Overall, I think that Symbiotic did an excellent job with their client engagement for CRM strategy program. I appreciated the advance questions the team sent which helped me prepare for the initial requirements gathering for marketing. The analysis was thorough and comprehensive. The team was courteous, professional and effectively extracted salient points from their interviews. The team was then able to distill the findings from the interviews into recommendations. All of this work was conducted in a relatively short timeframe, which is impressive. Nice job."

"I am pleased to endorse Symbiotic Consulting Group LLC. Symbiotic quickly understood what we needed, helped us formulate a quick CRM strategy including process redesign, and implemented the entire solution for us in one month. Prior to this project, our CRM system was underutilized and suffered adoption issues. Symbiotic transformed our CRM culture and used technology to enable our own processes that work for us. GREAT job all, specifically in the following areas:

1. Developing the comprehensive CRM strategy, defining Salesforce as the standard tool and helping us negotiate for the licenses.
2. Defining and finalizing the end-to-end sales process for LPGA teams.
3. Defining and finalizing processes for marketing, lead generation and account conversion.
4. Implementation of Salesforce.com including:
- Customized module for Opportunities management, customization and integration with other social media sites - FB, Twitter, Linkedin etc.
- Implementing the end-to-end security model, based on roles hierarchy.
- Full Salesforce to Outlook integration for Contacts, Emails/Tasks/Calendar.
- Salesforce mobile implementation.
- Chatter implementation for client's internal and external (with customers) groups.
- Configuration of Accounts, Contacts, Opportunities reducing 30% of the clicks for end users - Huge win on usability front!
- Integration with Insight View marketing tool to enrich data quality of accounts, contacts and more.
- Custom Dashboards and reporting.
5. End to end Change management and end user training plans (train the trainer approach).
6. Formal transition of the new solution to business and IT stakeholders.

I fully endorse Symbiotic Consulting Group’s capabilities, successes and I unequivocally recommend them to other clients. 
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